Privacy Policy
Version 2026-02-04
1. Introduction
Janix ("we," "our," or "us") operates the Janix Event Suite ticketing platform. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services to purchase tickets, register for events, or interact with our platform.
We are committed to protecting your privacy and handling your data transparently. By using our Services, you agree to the practices described in this policy.
2. Information We Collect
Information You Provide
| Data Type | Purpose |
|---|---|
| Name | Ticket delivery, event check-in, personalization |
| Email address | Account authentication, ticket delivery, event updates |
| Phone number (optional) | Event reminders, urgent notifications |
| Billing address | Payment processing, fraud prevention |
| Age range (optional) | Demographics for grant reporting by event organizers |
Information Collected Automatically
- Device information: Browser type, operating system, device identifiers
- Usage data: Pages visited, features used, interaction patterns
- IP address: For security, fraud prevention, and approximate location
- Cookies: Session management, preferences, analytics
Payment Information
We do not store your credit card details. All payment processing is handled securely by Stripe, our PCI-compliant payment processor. Stripe may collect and store payment information according to their privacy policy.
3. How We Use Your Information
We use your information to:
- Provide our Services: Process ticket purchases, deliver digital tickets, enable event check-in
- Communicate with you: Send purchase confirmations, event reminders, and important updates
- Improve our platform: Analyze usage patterns, fix bugs, develop new features
- Prevent fraud: Detect and prevent unauthorized transactions and abuse
- Support event organizers: Provide attendance data and aggregate analytics
- Legal compliance: Respond to legal requests, protect our rights
4. CRM and Data Enrichment
To help event organizers better understand and serve their audiences, we may enrich contact profiles using:
Enrichment Services
- Apollo.io: Professional information (company, job title, industry) from publicly available business data
- Exa.ai: Public web presence and professional background from indexed web content
Important: We only use publicly available information for enrichment. We never purchase private data or access non-public sources. You can opt out of enrichment by contacting us.
Relationship Tracking
We use Neo4j, a graph database, to help event organizers understand audience relationships and engagement patterns. This enables personalized event recommendations and better audience development.
5. Information Sharing
We share your information only as follows:
With Event Organizers
When you purchase tickets or register for an event, the event organizer receives your name, email, and relevant purchase information to manage their event and communicate with attendees.
Service Providers
| Provider | Purpose |
|---|---|
| Stripe | Payment processing |
| Resend | Transactional email delivery |
| Amazon Web Services | Cloud hosting and data storage |
| Neo4j Aura | CRM relationship database |
Marketing (With Your Consent)
Event organizers may use aggregated, anonymized data for:
- Meta (Facebook/Instagram) Ads lookalike audiences
- Google Ads remarketing
We use server-side conversion tracking with hashed identifiers. You can opt out of targeted advertising through your browser settings or by contacting us.
Legal Requirements
We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of Janix, our users, or the public.
We never sell your personal data to third parties.
6. Data Security
We implement appropriate security measures to protect your data:
- HTTPS encryption for all data transmission
- Secure, hashed storage for authentication tokens
- Multi-tenant data isolation (each organization's data is kept separate)
- Regular security audits and monitoring
- Access controls limiting who can view personal data
While we strive to protect your information, no system is 100% secure. Please protect your account by using a secure email address.
7. Data Retention
We retain your data as follows:
- Account data: Until you request deletion or account becomes inactive for 3+ years
- Transaction records: 7 years for tax and legal compliance
- Usage analytics: 26 months (aggregated, anonymized)
- Support communications: 2 years after resolution
8. Your Privacy Rights
Depending on your location, you may have the following rights:
For All Users
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request removal of your data (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information (we don't sell data)
- Right to non-discrimination for exercising privacy rights
European Residents (GDPR)
If you're in the European Economic Area, you have additional rights including:
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, contact us at privacy@janix.ai.
9. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@janix.ai.
10. Cookies and Tracking
We use cookies and similar technologies for:
- Essential cookies: Required for login and basic functionality
- Analytics cookies: Help us understand how the platform is used
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features.
11. International Data Transfers
Your information may be processed in the United States where our servers are located. If you're outside the US, your data will be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers.
12. Changes to This Policy
We may update this Privacy Policy periodically. The version date at the top indicates when the policy was last revised. For significant changes, we will notify you by email or through a notice on our platform.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights:
Email: privacy@janix.ai
For general inquiries: hello@janix.ai