Privacy Policy

1. Introduction

At Janix.ai ("we", "our", or "us"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our enterprise AI infrastructure services, including our hosted Model Context Protocol (MCP) servers and applications.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Company information (company name, job title, industry)
• Account credentials and profile information
• Communication preferences and marketing consent
• Support requests and correspondence

Usage and Technical Information

We automatically collect certain information about your device and how you interact with our services:

• IP address and geolocation data
• Browser type, version, and operating system
• Device identifiers and characteristics
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms
• Service usage metrics and performance data

Enterprise Service Data

When you use our hosted MCP servers and AI infrastructure services, we may process:

• Configuration and integration settings
• API usage logs and performance metrics
• Error logs and diagnostic information
• Billing and subscription information

Important: We do not access, store, or process your proprietary data, business content, or sensitive information that flows through our MCP infrastructure unless explicitly required for service delivery or with your express consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Provide, maintain, and improve our AI infrastructure services
• Account Management: Create and manage user accounts, process authentication
• Customer Support: Respond to inquiries, provide technical support, and resolve issues
• Communication: Send service notifications, updates, and marketing communications
• Analytics: Monitor service performance, usage patterns, and system optimization
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Comply with applicable laws and regulatory requirements
• Business Operations: Billing, invoicing, and business analytics

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery (hosting, analytics, support)
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes
• Protection: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@janix.ai. We will respond within the timeframes required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Enable personalized advertising and content

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-service notifications

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Janix.ai
Austin, TX
Email: privacy@janix.ai
General Inquiries: info@janix.ai