FAQ
Questions worth a straight answer.
What Janix costs, who owns the audience, where the money goes, and what happens at the door when the wifi drops. If something you need is not here, ask us.
Money
How does Janix charge?
A platform fee plus a percentage of ticket sales. Studio publishes both figures on the pricing page. Enterprise is an annual agreement with the rate set for your program, because an organization running eight events has a different shape from one running a single festival. There is no per-ticket fee stacked on top of the percentage, and no charge for a free ticket.
Are card processing fees included?
No, and they are not ours. Card processing is Stripe's — 2.9% plus 30 cents at standard rates — and Stripe bills you directly, because you connect your own Stripe account. Janix never sits between you and that charge.
Who actually receives the ticket money?
You do. You connect your own Stripe account, so you are the merchant of record — your payouts, your rules. Money moves from the attendee to your account. Janix does not hold your funds, does not set your refund policy, and is not a party to the purchase.
Can we pass the platform fee to attendees instead of absorbing it?
Yes. It is a toggle. Absorb the fee and it comes out of your revenue, or surface it at checkout and the attendee pays it. Either way the attendee sees an honest total before they buy.
What does it cost to run a free event?
The percentage applies to ticket sales, so a free ticket carries no percentage. The platform fee still applies, because the platform still runs the event.
Your data
Who owns the attendee data?
You do. Contacts belong to your organization, not to an individual event, so they accumulate across everything you run instead of resetting each year. This is the whole argument for the platform, and it would be worth nothing if the data were not yours.
Can we export everything, and is export gated behind a higher tier?
You can export the full contact record as CSV, and export is deliberately available at every tier. Nothing about leaving is made harder than arriving. A platform that keeps your list when you go is not a platform.
Is our data isolated from other organizations on Janix?
Yes. Every read is filtered by organization, and the graph layer raises an error rather than returning anything on an unscoped query. Isolation is enforced in the data path, not by a setting someone could get wrong.
Do you sell or share our audience data?
No. Your audience is not a product we resell, and there is no shared marketplace list that your attendees get folded into. The privacy policy sets out every sub-processor we use and why.
At the event
What happens at the door when the venue wifi drops?
Check-in keeps working. The device queues scans locally and drains the queue automatically when the connection returns, so the line keeps moving and nothing is lost. This is the failure everyone has lived through, and it is built for rather than apologised for.
Can door staff see the rest of our account?
No. Door staff sign in with a PIN into a door view and nothing else. They cannot reach admin, reporting or the audience record, and repeated failed attempts are throttled per address and per organization.
Do you handle multiple venues and parallel tracks?
Yes. Multi-venue programs and multi-track schedules are the normal case, not an add-on. The public schedule grid, session scanning and speaker pipeline all assume a program running in several places at once.
Can we sell at the door?
Yes. A walk-up box office takes cash, card and comps on the same inventory as online sales, and holds are enforced under a lock so the same seat cannot be sold twice from two directions.
Marketing and reporting
Does Janix send email for us, and do we stay in control of it?
Janix builds and sends campaigns, with real open, click and bounce data coming back. You approve every send. You can see the audience count for a segment before it goes, computed by the same builder that runs the send, so the number you approve is the number that receives it.
Can we see what our marketing actually earned?
Yes, per campaign, in tickets and in dollars, tracked through checkout rather than inferred. Reported numbers carry a confidence level that inherits the weakest underlying row instead of averaging the problem away.
Does it connect to our advertising?
Meta conversion tracking is server-side, so what you spend on advertising can be matched to what it actually sold rather than to what a browser managed to report.
Moving over
We are on another platform. What does moving involve?
Talk to us before you plan it. On Enterprise, implementation and migration from your current stack are part of the engagement, along with training for the people who will run it. What moves and how cleanly depends entirely on what you are coming from, so an honest answer needs a look at your actual setup.
Can we run one event on Janix before committing everything?
That is the usual way in, and it is the sensible one. Run a real event end to end, then decide. Moving up a tier later does not rebuild anything — it is the same platform underneath.
How long does it take to get going?
A straightforward event can be built in a day. A multi-venue program with sponsors, tracks and an existing audience to bring across is a longer conversation, and anyone who quotes you a number without asking what you run is guessing.
The company
Who is behind Janix?
Janix was founded by Scott Wilcox, who spent 25 years at SXSW, 14 of them as CTO and five as Chief Innovation Officer, and co-founded SXSW Eco. The company is based in Austin, Texas.
Who already runs on Janix?
Fusebox Festival is the customer whose story we publish, including the numbers. Other organizations run events on Janix and have not cleared a public story, so we do not name them or describe them in a way that would identify them. If you want to speak to a reference before you buy, ask on a call and we will arrange it with the customer's permission.
How do we reach a person?
Email hello@janix.ai or book a call. A person reads what you send and replies within one business day, usually the same day.
Still deciding? Bring us your actual program.
Thirty minutes on your real event, not a sample one. If Janix is not the right fit, we will tell you.
Weighing us against another platform? Janix compared with Eventbrite →