Payments
Whose money is it on the way through?
It is a boring question until the week you need to pay a venue deposit out of ticket revenue you have already sold and cannot reach.
The short answer
Yours. The whole way.
Payments run through Stripe Connect into your own Stripe account, so you are the merchant of record — your payouts, your rules. The attendee pays into your account. Janix does not hold your funds, does not set your refund policy, and is not a party to the purchase.
Card processing is Stripe's — 2.9% + 30¢ — and Stripe bills you for it directly. We do not mark it up, because it does not pass through us to mark up. On a $50 ticket that is $1.75 to Stripe, on top of whatever your plan costs.
What that changes
Four things you feel in the run-up.
Cash flow. Ticket revenue lands in your Stripe account on Stripe's payout schedule, which you control in your own dashboard. You are not waiting on a platform to decide when your event's money is released to you, and you are not explaining that schedule to a board or a venue.
The name on the card statement. It is yours. Attendees recognise the charge, which is the single cheapest way to prevent a chargeback that starts with somebody not recognising a line on their bill.
Refunds. You set the policy, it is shown at checkout, and refunds are issued from your account under it. Nobody has to open a support ticket with a third party to get a refund approved.
The relationship. The buyer is your customer and their contract is with you. That is also the legal reality, and our attendee terms say so plainly rather than burying it.
Fees
Absorb it, or show it.
Some organizations want a $50 ticket to cost the attendee $50 and take the fee out of their own margin. Others want the fee on the line, visible, added at checkout. Both are defensible and the right answer depends on your audience and what they are used to paying.
Janix has a toggle for it. You choose per event, and you can choose differently for a members' pre-sale than for a public on-sale.
What each plan costs is on the pricing page. Eventbrite's organizer pricing is structured differently — a marketplace service fee plus processing — and the comparison page sets out why that changes who the buyer belongs to.
The quiet one
You cannot sell the same seat twice.
A cart hold and a direct checkout are two different paths to the same inventory, and on a busy on-sale they run at the same instant. Platforms leak here. The result is an oversold tier, an apology, and a refund you did not need to issue.
On Janix both paths draw on the same inventory, and one of them waits. The second buyer gets a truthful answer instead of a seat that was already gone. Holdbacks hold the same way, so the fifty seats you set aside for sponsors are still there at four in the afternoon.
What is on you
Being the seller cuts both ways.
Being the merchant of record means the money and the relationship are yours. It also means the obligations are. You are responsible for calculating, collecting and remitting sales tax anywhere you have nexus, for your own refund decisions, and for the event itself.
We would rather say that here than have you find it at your first audit. If you want the detail before you sign anything, the attendee terms set out exactly who is party to a ticket purchase.
Ask us the awkward version of this.
Bring your finance question, your refund history, or the on-sale that broke last year. Thirty minutes and a straight answer.