Payments
Whose money is it on the way through?
It is a boring question until the week you need to pay a venue deposit out of ticket revenue you have already sold and cannot reach.
The short answer
Yours. The whole way.
Payments run through Stripe Connect into your own Stripe account, so you are the merchant of record — your payouts, your rules. The attendee pays into your account. Janix does not hold your funds, does not set your refund policy, and is not a party to the purchase.
Card processing is Stripe's — 2.9% + 30¢ — and Stripe bills you for it directly. We do not mark it up, because it does not pass through us to mark up. On a $50 ticket that is $1.75 to Stripe, on top of whatever your plan costs.
What that changes
Four things you feel in the run-up.
- Cash flow. Revenue goes straight to your Stripe account, on a payout schedule you control.
- The name on the card statement. It is yours, so attendees recognise the charge and are less likely to dispute it.
- Refunds. Your policy, shown at checkout and issued from your account.
- The relationship. The buyer is your customer, and their contract is with you.
Absorb it, or show it.
Pass the fee on to attendees or absorb it yourself, and choose per event.
You cannot sell the same seat twice.
Carts and checkouts draw on the same inventory, so online sales cannot oversell a tier, and holdbacks stay held.
Being the seller cuts both ways.
The money and the relationship are yours, and so are sales tax, refund decisions and the event itself. The attendee terms set out who is party to a ticket purchase.
The full list
The money is yours on the way through.
- Stripe Checkout and Connect: PCI-compliant, funds held by you
- Guided Stripe onboarding you can resume
- Absorb or pass on fees
- Discount codes, offers and revocable comps
- Refund policies per organization or per event
- Donations at checkout or on their own page
Ask us the awkward version of this.
Bring your finance question, your refund history, or the on-sale that broke last year. Thirty minutes and a straight answer.